troubleshooting

STEP 1: Check the wifi connection in your home.
  • Reset modem if the wifi connection is not working.
  • Wait a few minutes to let the Homekey units reconnect to the wifi.
Move to step 2 if the issue is not corrected.
STEP 2: Make sure the Homekey app is connected in TCP mode. Touch account symbol.
  • Touch account symbol.
  • Touch account symbol.Make sure the app is in TCP mode.
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If the issue is not corrected move to step 3
STEP 3: Reset the PCB from the main control unit. There is an emergency switch which has 3 settings (UP, MIDDLE, and DOWN).
  • This switch is located on the side of your main metal control panel under a plastic cover.
  • Move the switch to the MIDDLE position for 3 seconds.
  • Then move it back to the original position.
  • Let the system reset and allow the Homekey units to connect back to wifi.
STEP 1: There is no Homekey device associated with that room on your account.

Please call our service line or email us at info@simpledesignus.com for assistance.

STEP 1: Check the wifi connection in your home.
  • Reset modem if the wifi connection is not working.
  • Wait a few minutes to let the Homekey units reconnect to the wifi.
Move to step 2 if the issue is not corrected.
STEP 2: Make sure the Homekey app is connected in TCP mode. Touch account symbol.
  • Touch account symbol.
  • Touch account symbol.Make sure the app is in TCP mode.
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If the issue is not corrected move to step 3
STEP 3: Reset the PCB from the main control unit. There is an emergency switch which has 3 settings (UP, MIDDLE, and DOWN).
  • This switch is located on the side of your main metal control panel under a plastic cover.
  • Move the switch to the MIDDLE position for 3 seconds.
  • Then move it back to the original position.
  • Let the system reset and allow the Homekey units to connect back to wifi.
Overheating:

Motor has an overheating safety shutdown feature. Let the motor cool down for about 5-10 minutes and try again..

NOTE: you might have to realign the shades once the motor cools down and begins moving again

 

Misalignment:

The motor might have misaligned.

Refer to “ SHADES ARE MISALIGNED or MISCALIBRATED (PART 1).

”Please call our service line or email us at info@simpledesignus.com for assistance.

“SHADES ARE MISALIGNED or MISCALIBRATED” (PART 1)

STEP 1:

 Select shades which are misaligned or select ALL shades.

We recommend select ALL shades and follow the steps together.

1
STEP 2:

Move the RED DOT to the MOST RIGHT and let the shades complete movement.

2
STEP 3: 

Touch “CLOSE” and let the shades complete movement.

REPEAT STEP 2 and STEP 3 one more time.

STEP 4:
Touch “TILT” and let the shades complete movement.

STEP 5:

Touch “CLOSE” and let the shades complete movement. The shades should have realigned.

If the issue still is not solved refer to “SHADES ARE MISALIGNED or MISCALIBRATED on the next page (Part 2).”

“SHADES ARE MISALIGNED or MISCALIBRATED” (PART 1)2

NOTE: DO THESE STEPS FOR EACH SHADE SEPARATELY.

STEP 1:
Select the misaligned shade.

STEP 2:
Touch the setting symbol.

IMPORTANT NOTE: 

WRITE DOWN EACH VALUE  (negative MAX, positive MAX, TILT, current position) 

or take a screenshot. You will use these same values in the next few steps.

STEP 3:
Change POSITIVE MAX to two times the value shown. For the example below, we will change the POSITIVE MAX from 21 to 42.

STEP 4: 

Press Ok.

STEP 5: 

Move the RED DOT to the MOST RIGHT and let the shades complete movement..

STEP 6: 
Touch “CLOSE” and let the shades complete movement.
STEP 7: 

Touch “TILT” and let the shades complete movement.

STEP 8: 

Touch “CLOSE” and let the shades complete movement.

STEP 9: 

Touch the setting symbol.

STEP10: 

Change POSITIVE MAX back to its original number. In this example change it back to 21.

STEP11: 

Press Ok

STEP12: 

Repeat step 5 to 8 one more time. Your shade should be aligned again.

Please call our service line or email us at info@simpledesignus.com for assistance.

Nest Registration:

please be sure you have registered and setup your nest device on the nest website or app.


Nest Login:

Make sure you are entering the correct login and password information on the Homekey app under “comfort” section.

 

Nest Device:

Make sure the nest device is connected to wifi.

 

Please call our service line or email us at info@simpledesignus.com for assistance.

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