Please call our service line or email us at info@simpledesignus.com for assistance.
Motor has an overheating safety shutdown feature. Let the motor cool down for about 5-10 minutes and try again..
NOTE: you might have to realign the shades once the motor cools down and begins moving again
The motor might have misaligned.
Refer to “ SHADES ARE MISALIGNED or MISCALIBRATED (PART 1).
”Please call our service line or email us at info@simpledesignus.com for assistance.
Select shades which are misaligned or select ALL shades.
We recommend select ALL shades and follow the steps together.
Move the RED DOT to the MOST RIGHT and let the shades complete movement.
Touch “CLOSE” and let the shades complete movement.
REPEAT STEP 2 and STEP 3 one more time.
STEP 4:
Touch “TILT” and let the shades complete movement.
Touch “CLOSE” and let the shades complete movement. The shades should have realigned.
If the issue still is not solved refer to “SHADES ARE MISALIGNED or MISCALIBRATED on the next page (Part 2).”
NOTE: DO THESE STEPS FOR EACH SHADE SEPARATELY.
STEP 1:
Select the misaligned shade.
STEP 2:
Touch the setting symbol.
IMPORTANT NOTE:
WRITE DOWN EACH VALUE (negative MAX, positive MAX, TILT, current position)
or take a screenshot. You will use these same values in the next few steps.
STEP 3:
Change POSITIVE MAX to two times the value shown. For the example below, we will change the POSITIVE MAX from 21 to 42.
Press Ok.
Move the RED DOT to the MOST RIGHT and let the shades complete movement..
Touch “TILT” and let the shades complete movement.
Touch “CLOSE” and let the shades complete movement.
Touch the setting symbol.
Change POSITIVE MAX back to its original number. In this example change it back to 21.
Press Ok
Repeat step 5 to 8 one more time. Your shade should be aligned again.
Please call our service line or email us at info@simpledesignus.com for assistance.
please be sure you have registered and setup your nest device on the nest website or app.
Make sure you are entering the correct login and password information on the Homekey app under “comfort” section.
Make sure the nest device is connected to wifi.
Please call our service line or email us at info@simpledesignus.com for assistance.
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Simple Design GA INC
1475 Buford Drive STE 403-121
Lawrenceville, GA 30043
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